Returns & Exchanges
At SMUG, we want you to be completely satisfied with your purchase, which is why we offer a 30-day window for hassle-free returns and exchanges on all unworn items. Simply ensure your garments are in their original condition with tags attached to qualify for a full refund.
Return Process
- 1.Initiate Your Request
Visit our online returns portal and enter your order number and email address to select the items you wish to return or exchange.
- 2.Prepare Your Package
Securely pack your items in their original packaging and include the printed return slip provided by our portal.
- 3.Ship It Back
Download and attach the prepaid shipping label to your parcel, then drop it off at any authorized courier location.
- 4.Receive Your Refund
Once our warehouse team inspects your return, we will process your refund or ship your exchange within 5-7 business days.