Returns & Exchanges

At SMUG, we want you to be completely satisfied with your purchase, which is why we offer a 30-day window for hassle-free returns and exchanges on all unworn items. Simply ensure your garments are in their original condition with tags attached to qualify for a full refund.

Return Process

• 1.
  Initiate Your Request

  Visit our online returns portal and enter your order number and email address to select the items you wish to return or exchange.

• 2.
  Prepare Your Package

  Securely pack your items in their original packaging and include the printed return slip provided by our portal.

• 3.
  Ship It Back

  Download and attach the prepaid shipping label to your parcel, then drop it off at any authorized courier location.

• 4.
  Receive Your Refund

  Once our warehouse team inspects your return, we will process your refund or ship your exchange within 5-7 business days.